INSURANCE letter

Ref:     ASDAS/ASDASD/0027/2016                                                                                                              

Date:   November 02^nd, 2016

Master

Office# 34234, 1^st Floor,

Saddar Center Preedy Street,

Karachi.

42342342342343

Subject: CN # 34234234234234 Dated 20-June-2016 Karachi– Lahore.

Dear Customer,

This is with reference to your letter regarding claim of the subject shipment.

In this regard and with immense regret, we would like to inform you that the subject shipment was lost due to some operational impediments beyond our control.     

We would further like to inform you that to make up for any loss or damage we have a “CUSTOMER VOLUNTARY INSURANCE SCHEME”, which is available at a normal charge of 1% only of the declared value of the consignment, which was not availed by you in this instance. Therefore, we would like to advise you to please get all your future shipments booked under this scheme to avoid any such occurrences in the future.

Further to this we would also like to bring to your attention the Terms and Conditions of Carriage laid down on reverse side of consignment note (CN) which was considered as token of acceptance, becomes a contract of transportation between the shipper and XYZ COMPANY  (Carrier) and does not permit us for any sort of compensation for consequential loss which is late delivery, loss or damage to a shipment whatsoever and our liability in such cases is limited. Keeping in view the above mentioned facts, we are unable to fulfill your demand of compensation.

We once again regret the inconvenience caused to you.  Nevertheless we look forward to your continued patronage and assure you of our best services, at all times.

Sincerely,

On Behalf Of XYZ COMPANY

Customer Services Department