Claim Apology on serious issues Non Delivery of Shipments

Ref:    SDASD/SDFASD/423432/2016                                                                                                        

Date:  May 25^th, 2016

Mr. MMAMA

M/s, sdasd Co.

Suit # 34, 60, 61, & 61-A

Asdasd Chamber

Abdullah Haroon Road

Karachi.

Subject:   Complaint Regarding Non Delivery of Shipments

Dear Mr. MMAMA,

This is with reference to your Complaint and our meeting regarding the subject matter.

First and foremost we deeply regret the incident and apologize for the inconvenience caused in this regard.  We truly hope that this isolated episode will not impair your confidence in us and we look forward to serving you better in future.

                                                     

We would like to inform you that strict disciplinary action has been taken against subject staff found involved in this lapse.  There is nothing more precious than complete satisfaction of our Clients, and you can rest assured that XYZ COMPANY  always strives to exceed Customers’ expectations.

Once again we regret the inconvenience caused and assure you of our best attention and services at all times.

Sincerely,

On Behalf Of yxz companay

Customer Service Department