non insurance decline

Ref:     ASDAS/ASDASD/0027/2016                                                                                                              

Date:   November 02^nd, 2016

Master

Office# 34234, 1^st Floor,

Saddar Center Preedy Street,

Karachi.

42342342342343

Subject: CN # 34234234234234 Dated 20-June-2016 Karachi– Lahore.

Dear Customer,

This is with reference to your letter regarding claim of the subject shipment.

In this regard and with immense regret, we would like to inform you that the subject shipment was lost due to some operational impediments beyond our control.     

We would further like to inform you that to make up for any loss or damage we have a “CUSTOMER VOLUNTARY INSURANCE SCHEME”, which is available at a normal charge of 1% only of the declared value of the consignment, which was not availed by you in this instance. Therefore, we would like to advise you to please get all your future shipments booked under this scheme to avoid any such occurrences in the future.

Further to this we would also like to bring to your attention the Terms and Conditions of Carriage laid down on reverse side of consignment note (CN) which was considered as token of acceptance, becomes a contract of transportation between the shipper and XYZ COMPANY  (Carrier) and does not permit us for any sort of compensation for consequential loss which is late delivery, loss or damage to a shipment whatsoever and our liability in such cases is limited. Keeping in view the above mentioned facts, we are unable to fulfill your demand of compensation.

We once again regret the inconvenience caused to you.  Nevertheless we look forward to your continued patronage and assure you of our best services, at all times.

Sincerely,

On Behalf Of XYZ COMPANY

Customer Services Department

INSURANCE letter

Ref:     ASDAS/ASDASD/0027/2016                                                                                                              

Date:   November 02^nd, 2016

Master

Office# 34234, 1^st Floor,

Saddar Center Preedy Street,

Karachi.

42342342342343

Subject: CN # 34234234234234 Dated 20-June-2016 Karachi– Lahore.

Dear Customer,

This is with reference to your letter regarding claim of the subject shipment.

In this regard and with immense regret, we would like to inform you that the subject shipment was lost due to some operational impediments beyond our control.     

We would further like to inform you that to make up for any loss or damage we have a “CUSTOMER VOLUNTARY INSURANCE SCHEME”, which is available at a normal charge of 1% only of the declared value of the consignment, which was not availed by you in this instance. Therefore, we would like to advise you to please get all your future shipments booked under this scheme to avoid any such occurrences in the future.

Further to this we would also like to bring to your attention the Terms and Conditions of Carriage laid down on reverse side of consignment note (CN) which was considered as token of acceptance, becomes a contract of transportation between the shipper and XYZ COMPANY  (Carrier) and does not permit us for any sort of compensation for consequential loss which is late delivery, loss or damage to a shipment whatsoever and our liability in such cases is limited. Keeping in view the above mentioned facts, we are unable to fulfill your demand of compensation.

We once again regret the inconvenience caused to you.  Nevertheless we look forward to your continued patronage and assure you of our best services, at all times.

Sincerely,

On Behalf Of XYZ COMPANY

Customer Services Department

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Claim Apology on serious issues Non Delivery of Shipments

Ref:    SDASD/SDFASD/423432/2016                                                                                                        

Date:  May 25^th, 2016

Mr. MMAMA

M/s, sdasd Co.

Suit # 34, 60, 61, & 61-A

Asdasd Chamber

Abdullah Haroon Road

Karachi.

Subject:   Complaint Regarding Non Delivery of Shipments

Dear Mr. MMAMA,

This is with reference to your Complaint and our meeting regarding the subject matter.

First and foremost we deeply regret the incident and apologize for the inconvenience caused in this regard.  We truly hope that this isolated episode will not impair your confidence in us and we look forward to serving you better in future.

                                                     

We would like to inform you that strict disciplinary action has been taken against subject staff found involved in this lapse.  There is nothing more precious than complete satisfaction of our Clients, and you can rest assured that XYZ COMPANY  always strives to exceed Customers’ expectations.

Once again we regret the inconvenience caused and assure you of our best attention and services at all times.

Sincerely,

On Behalf Of yxz companay

Customer Service Department

CLAIM apology letters

Ref: SDAS/SD/545435/2016                                                        

Date: August 24^th, 2016

Muhammad

H.No. 324234-A Sitara Colony,

Faisalabad.

Subject: CN # 34234324 Dated August 4, 2016 Lahore - Faisalabad.

               

Dear Sir,

This is with reference to your complaint regarding subject consignment.

In this regard, please accept our sincerest apologies for the inconvenience caused to you on this incident. Moreover, we hope you will accept our apologies and will not allow this incident to affect the trust and reliability that you have come to expect from XYZ COMPANY. In this connection, we have reiterated to the concerned to exercise greater caution in future to minimize the recurrence of such incidents.

Once again regretting the inconvenience and predicament caused and assuring you our best services at all times.

Sincerely

On Behalf of XYZ COMPANY

Customer Services Department

Claim apology letter ,Late delivery apology letter

Ref:    ZSDASD/XDASD/35432/2016                                                                                                

Date:  July 29, 2016,

abc (Pvt) Ltd.

AMS House, 14-C,

Main Sehar Commercial Avenue,

Lane No. 04, Khyban-e-Sehar,

D.H.A Phase VII,

Karachi.

021-3544654645581

Subject: CN # 6546546 Dated July  19, 2016 Karachi - Islamabad 

This is with reference to your letter regarding the subject consignment.

In this regard we regret to inform you that the subject shipment was unfortunately and inadvertently delayed due to some operational impediments beyond our control. Please accept out sincere apology for the inconvenience and predicament caused.

Please be assured that we have reiterated to the concern to exercise greater caution in future to eliminate the recurrence of such incidents. We truly hope that this isolated incident will not impair your confidence and look forward to serving you better in future.

Once again regretting the inconvenience caused and assuring you our best services at all times.

Sincerely,

On behalf of XYZ COMPANY

Customer Services Department